Refund Policy for BUYSELL ONLINE MARKETPLACE

1. Introduction

This Refund Policy outlines the conditions under which refunds are issued for transactions conducted on BUYSELL ONLINE MARKETPLACE (buysell.com.ng).

2. General Refund Conditions

• Refunds are only applicable under specific circumstances as described below.
• Refund requests must be submitted within 2 days of the transaction date.

3. Refund Eligibility

• Defective or Damaged Items: If the item received is defective or damaged, you may be eligible for a refund.
• Item Not as Described: If the item significantly differs from its description on the listing, a refund may be issued.
• Non-Delivery: If the item was not delivered within the expected time frame, you may request a refund.

4. Process for Requesting a Refund

• Contact the Seller: Initiate contact with the seller to resolve the issue directly.
• Submit a Request: If the issue is not resolved with the seller, submit a refund request through our customer support at info@buysell.com.ng.
• Provide Evidence: Attach any necessary documentation or evidence to support your claim, such as photos of the damaged item or a copy of the order receipt.

5. Review and Approval

• Refund requests are reviewed on a case-by-case basis.
• We may contact you for additional information or clarification during the review process.
• Approved refunds will be processed within 7 days of approval.

6. Refund Method

• Refunds will be issued using the original payment method used for the purchase.
• Depending on your payment provider, it may take additional time for the refund to reflect in your account.

7. Non-Refundable Situations

• Change of Mind: Refunds are not granted for change-of-mind purchases.
• Unauthorized Transactions: Transactions that were unauthorized but completed will not be eligible for a refund.
• Used or Altered Items: Items that have been used, altered, or damaged by the buyer are not eligible for refunds.

8. Shipping Costs

• Return shipping costs are generally the responsibility of the buyer, unless the item was defective, damaged, or not as described.

9. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at info@buysell.com.ng.

By using BUYSELL ONLINE MARKETPLACE, you acknowledge that you have read and understood this Refund Policy.